Free Shipping Offer If the items in your order total $49.95 or more, your order ships FREE! Orders ship via FedEx Ground Delivery. Handcrafted World Instruments does not sell or ship to the states of Alaska or Hawaii. Replacement for Defective, & Products Damaged During Shipping Claims for defective items, or shipping damaged during shipping must be made within 3 business days. The damaged product MUST be returned in its original packaging. To report an item defective, or damaged during shipping, please email support@handcraftedworldinstruments.com to request a replacement. Photos of the defective or damaged instrument is required. Prepaid return Shipping (RS) Labels will be issued for return of defective or damaged merchandise. Upon receipt of the returned item, we will ship you a replacement. If a product is returned on a prepaid RS label is found to be NOT defective, at our sole discretion, the cost of shipping both ways may be deducted from the credit or refund amount. 30 Day Return Policy If for any reason you are not satisfied with a product, you can return the product within 30 days. All merchandise, except printed or recorded material, may be returned for a full refund of the purchase price, minus shipping & handling costs, if the customer requests a Return Authorization within thirty (30) days of the sale. Customer is responsible for return shipping cost. For items with free shipping or shipping included in the price, the customer is responsible for the actual cost of shipping & handling, which will be deducted from the purchase price refund. No returns are accepted after 30 days. The customer is responsible for all shipping charges both ways. Returns must be in new and unused condition. Items that are damaged during return will not be accepted for refund or exchange. Customers are encouraged to insure returns for their protection. Please retain the shipping carton and packing materials.